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February 23, 2019, 07:39:14 AM *
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Author Topic: Anyone replaced a rusted wheel on their BSK?  (Read 118 times)
beernutz
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« on: February 04, 2019, 11:51:39 AM »

It looks like the forum is pretty much dead but I will ask anyway.  The part of the base that supports one of my 2011 BSK's wheels has rusted to the point that the wheel broke off.  I haven't tried a repair or replacement but instead just put the wheel sideways under that part of the base.  This looks like the manual for my keg: http://199.175.62.46/onward/Manuals/ManualFiles/KEG/11412284/11412284-E.pdf

Anyone out there in BSK land have to replace the base below their BSK due to rusting?   
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bamabob
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my dog can't hold her licker


« Reply #1 on: February 05, 2019, 05:36:37 PM »

I would contact Broil King for warranty replacement.  Their customer support has been stellar.
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billsfan
2X Keg Hero of the Month; Mexican Throwdown Champion
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Charlotte, NC


« Reply #2 on: February 07, 2019, 10:21:42 AM »

They sent me a new base last month for my 2010 Bubba
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Dan
beernutz
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« Reply #3 on: February 10, 2019, 11:10:21 AM »

Thanks to both of you for replying.

Billsfan can I ask if your new base was received under warranty or did you buy it?

Since BSK is not on the list of OMC brands which can have warranty work requests submitted though their website, I followed their instructions and emailed a request for  replacement of the affected parts to info@omcbbq.com.  I'll update when I get a response.

FWIW, a picture of the problem.

« Last Edit: February 10, 2019, 12:47:49 PM by beernutz » Logged
bamabob
2X Hero of the Month ~ 3X Throwdown Champion
Superhero Member
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Posts: 4354


my dog can't hold her licker


« Reply #4 on: February 10, 2019, 04:28:05 PM »

Looks like a warranty claim.  Broil King is honoring BSK 10 year warranty due to their purchase of the keg patents.
Interested in the response you get.
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Sometimes you have to go in a circle to reach your destination.
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