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Author Topic: Think this will be covered under warranty?  (Read 2662 times)
Wasabi
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« on: October 04, 2017, 09:36:52 AM »

I've had my keg for probably 8 years now.  Just took it apart for some serious cleaning (and potentially painting) and noticed that the bottom of the main body is almost completely rusted through (see photos).  Called OMC and they said send photos and they will send a replacement bottom and stand.  Just wanted to let others know - I did not register my grill when I first purchased it.  Will report back...
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Wasabi
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Posts: 48


« Reply #1 on: October 04, 2017, 03:18:26 PM »

After speaking with OMC, they are sending me a replacement lower body and stand free of charge (well I do have to pay $15 shipping).  I had to email photos of the damage and heard back from them within a couple of hours.  They said shipping would take about a week.  I've seen it mentioned many times but more kudos to OMC Customer Service!
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bamabob
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« Reply #2 on: October 04, 2017, 05:06:45 PM »

OMC for the most part has been stellar in warranty claims.  great customer service

don't see any photos, I'd like to see the rust.  my keg is coming up on seven years, guess I need to keep an eye on things.
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Wasabi
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« Reply #3 on: October 05, 2017, 06:15:26 AM »

Here are some photos:





Besides the bottom, the rest of the keg is in great shape.  FYI the stand is also covered under the 10 year warranty, however the L bracket (which attaches the bottom to the top and includes the hinge) is not covered so I had to buy that for $71.
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BBQRich
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« Reply #4 on: October 05, 2017, 06:23:29 AM »

10 year warranty on the body for rust through, so keep an eye on this kind of stuff.

Glad to hear you're being taken care of!
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bamabob
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my dog can't hold her licker


« Reply #5 on: October 05, 2017, 02:32:00 PM »

Here are some photos:

Can't see the photos, here is what I see:

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ModernMan
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« Reply #6 on: October 05, 2017, 05:21:31 PM »

Same here.
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